Privacy Policy

1. Information We Collect

We collect the following types of information when you use Orion Agent or visit our website:

• Personal Information: Name, email address, phone number, and business details provided when you sign up, book a demo, or contact us.
• Customer Interaction Data: Messages, conversation logs, appointment details, and inquiry data processed through the Orion AI Agent on behalf of your business.
• Usage Data: Pages visited, features used, browser type, device information, IP address, and analytics data collected through cookies and similar technologies.
• Payment Information: Billing details processed securely through third-party payment processors. We do not store full credit card numbers on our servers.
• Business Data: Information you provide to train the AI agent, including service listings, FAQs, staff schedules, and business knowledge base content.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Orion AI Agent platform and services.
• Process appointments, bookings, and customer interactions on behalf of your business.
• Train and improve the AI agent using the business data you provide.
• Communicate with you about your account, updates, and support requests.
• Send appointment reminders and notifications via email or WhatsApp on behalf of businesses using our platform.
• Analyze usage patterns to improve our products, features, and user experience.
• Comply with legal obligations, enforce our terms, and protect against fraud or abuse.

3. Data Sharing & Third Parties

We do not sell your personal data. We may share information with the following parties:

• Service Providers: Third-party vendors that help us operate our platform (hosting, analytics, payment processing, email delivery, messaging APIs).
• Business Clients: If you interact with Orion Agent as a customer, your conversation data is accessible to the business that deployed the agent.
• Legal Requirements: We may disclose information when required by law, regulation, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Conversation data and booking records are retained according to the data retention settings configured by each business using the platform. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure server infrastructure, access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand usage patterns. These include:

• Essential Cookies: Required for site functionality and security.
• Analytics Cookies: Google Analytics and Microsoft Clarity to understand how visitors interact with our site.
• Marketing Cookies: To measure the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications at any time.
• Request a copy of the data we hold about you.
• Restrict or object to certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@theorionai.app.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this privacy policy and applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@theorionai.app
• Website: https://theorionai.app